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Shipping policy

  • Please keep the proof of delivery receipt signed/confirmed by the registered customer.
  • What delivery services does JEAN-LOUIS SABAJI offer?
    JEAN-LOUIS SABAJI offers express worldwide shipping.

  • How much does delivery cost? 
    The shipping rates depend on the shipping address. We ensure to provide the best rates with the fastest delivery service.
  • How long will it take for my purchase to be delivered?
    For any country, delivery can take around 2 - 7 working days (unless another delivery method has been selected). You will receive further information regarding your items delivery date on your order confirmation. However, please note that if you place a pre-order, the production and delivery time will mentioned on checkout.

  • What countries does JEAN-LOUIS SABAJI ship to?
    JEAN-LOUIS SABAJI offer complimentary worldwide shipping and returns to most jurisdictions. 
  • Can it be delivered to work?
    Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during checkout you enter the correct address for shipping which may be different to your billing address.

  • Can I amend my delivery address once the order has been placed?
    Once your order has been placed, you cannot change the delivery address. However, should you need to do this, you can call our Client Care Team who will be able to assist further.

  • How can I track my order?
    Once your order has been dispatched, you will receive an email containing your airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. You can also track your parcel using the Track Order function in the footer of this website.

  • If I did not receive an email how can I track my package?
    If you have not received a dispatch confirmation e-mail, please contact our Client Care Team and they will be able to provide you with further information.

  • My order shows delivered and I did not receive my package. What should I do?
    We take matters like these very seriously. If your package shows delivered and you have not received your order please contact us info@jeanlouissabaji.com and we will assist you further and raise an internal investigation.

  • www.jeanlouissabaji.com will NOT deal or provide any services or products to any of OFAC (Office of
    Foreign Assets Control) sanctions countries in accordance with the law of (enter your legal set up country)
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
  • Will my parcel be insured and will I have to sign for it?
    Your online order is insured by JEAN-LOUIS SABAJI during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on jeanlouissabaji.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.

  • Will there be additional duties or taxes payable on my purchase?
     The customers will need to pay taxes and customs in their country.